Five Star Purchase Guarantees
130% Low Price Match Guarantee
We take great pride in the low prices and great values we offer our customers. We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create an outstanding shopping experience. We also want our customers to feel confident that Spikes-Spider.com consistently offers great savings. For this reason, we offer Low (Total) Price Guarantee. If you find the identical new product elsewhere from a dealer, at the time of purchase or within 30 days of the purchase, for a lower total price (product price plus shipping, handling fee and applicable taxes), we will match the competitor's total price plus an additional 10% of the difference.
You are eligible for a price-match refund if your request meets the following conditions:
- Comparisons MUST include the new product price plus shipping, handling charges and applicable taxes when calculating the competitor's total price and provide information about the dealer and their location.
- Our Low Price Guarantee applies only to retailers that have the identical new product in-stock and the product is priced accurately.
- Total price match requests must be submitted at the time of purchase or within 30 days of the purchase to Spikes-Spider.com.
To request the total price guarantee, simply provide the competitor's total price information in the comment section in the checkout page or email us to confirm eligibility for the low price guarantee. If your request matches the above criteria, we will immediately match the competitor's total price plus an additional 10% of the difference. The Low Price Match Guarantee is subject to change at any time.
Secure Ordering Made Easy
Online Security
Our Spikes-Spider Division has maintained a presence on the internet since 1993. We are continually enhancing and building our e-commerce website in order to better service customers throughout the United States as well as abroad.
Spikes-Spider.com is the premiere site on the web for purchasing the best high tech alternative to chains on the market in the world. When you purchase furniture direct from our online store, we guarantee 100% satisfaction and safety. Our goal is to maintain the highest standards of quality, service and customer satisfaction.
We are committed to providing
a safe and secure online shopping environment for our customers. Security
measures are in place to protect the loss, misuse and alteration of the information
under our control. This website takes advantage of Secure Socket Layers (SSL)
to encrypt all transactions, combined with fraud detection eCommerce software,
and guarantees the security of your credit card information. If you purchase
from us, you credit card statement will show a purchase from "Southwest Spectra",
the company name.
As the industry standard for security, SSL scrambles user data, including
names, credit card numbers, and addresses, so that it cannot be read as it
travels over the Internet utilizing the secure site provided by the industry
leader, Verisign. And because we are committed to respecting and protecting
your privacy, we will not share, sell, trade, rent, or distribute your personal
information to any other companies or organizations. Be assured that we take all possible measures to provide
the safest and most secure website available.
Sales Tax
Our Spikes-Spider Division is not responsible for collecting or submitting gross receipts, sales or use taxes for any states other than the state of New Mexico. Our products are shipped to states other than New Mexico and to other countries free of sales taxes.
Payment Methods
On purchase through our secure Web site, by fax, by mail, and phone orders, we accept Visa, MasterCard, American Express and Discover credit cards. In addition, with the fax, mail and phone orders, we accept personal checks, money orders, etc.
Mail orders should be sent to: Spikes-Spider Division, Southwest Spectra, LLC, 4139 Coe Drive, NE, Albuquerque, NM.
Phone orders can be accomplished by calling the Spikes-Spider Division, Southwest Spectra, 800-581-2060.
On such orders we need the following information to process your order:
- Name (First and Last)
- Address
- Contact Info (Office Phone #, Home Phone # & E-mail)
- Make, Model & Year of Vehicle
- All Three Numbers in the Tire Size
- Style of Spikes-Spiders You Wish to Buy (Compact, Quick or Sport)
- Number of Lug Nuts per Wheel.
- Shipment Required (Ground, 3rd Day, 2nd Day, Overnight or other handling).
Immediate Shipping
Fast Processing and Shipping
In most instances, we are able to ship your order the same day as your order. Whenever possible give us a shipping address to a business or office address, rather residence for the fastest delivery possible. In order to simplify the shipping, our policy is to have a single shipping charge for each type of shipment requested by the customer, if the shipment is to any location in the lower 48 states of the United States and primarily ship by UPS, except on small parts, which are sent by US Postal Service:
Second Day Delivery shipments will be delivered 2 business days following
the shipment date. Next-Day Air shipments will arrive the next business day
after the shipment date. For foreign shipments, we use Air Parcel Post and Surface Parcel Post.
Please note that we are unable to ship orders on Saturdays, Sundays or holidays,
since UPS does not accept shipment at that time. We cannot ship Spikes-Spider packages to P.O. Boxes
except for those on U.S. military bases (APO locations). We do ship parts to P.O. boxes.
Shipping Costs of Full Spikes-Spider packages to US Locations and Canada
For shipping full Spikes-Spider packages to locations
in the lower 48 states of the United States, Alaska, and Canada, just enter information into the shopping cart, following the prompts. When you get to the area in the shopping cart where you can choose the shipping option, change the "drop down" that is pre-set as "United States" to U.S./Alaska or Canada. Make your choice as to "Air Parcel Post" or "Surface Parcel Post". We will promptly ship your order
to you. For Canadian shipments, you will be responsible
for any fees related to customs, port taxes, duties, etc.
Product Availability
Most of the products that are offered online are stocked in our warehouses and will be shipped immediately (not including weekends and holidays). In the unlikely occurrence that a product is out-of-stock or not readily available, we will notify you by email and provide an estimated time of delivery. This rarely happens, since we have a large stock of all styles of Spikes-Spider packages and parts here in the US, imported from Switzerland.
Shipping and Damage Claims
If your shipment has arrived damaged, please contact your local UPS or Fed-Ex customer service within 48 hours of receipt to report the damage. Save all packaging material for UPS inspection. UPS or Fed-Ex will inspect and pick up the damaged merchandise to return to us. Also, please advise us immediately by e-mail of such problems and we will ship the replacement.
Delivery Time Notification
After placing your order and you would like to have the tracking number, please contact us by e-mail and we will email you back with the tracking number. You can then go on www.ups.com and review the delivery status.
No Hassle Return Policy
When you receive your purchase, if you are not satisfied, simply return it within 30 days from purchase date. We'll refund your purchase price, excluding shipping both ways. Please call or e-mail us concerning the reason for the return before shipping the Spikes-Spider package or parts back. Possibly there is an issue we can deal with before they are sent back. All returns must be sent to: Southwest Spectra, LLC., 4134 Coe Drive, NE, Albuquerque, NM 87110,
Returns of Unused Products Purchased From Us Within 30 Days of Purchase
If you have an installation issue on a Spikes-Spider package or parts purchased from Spikes Spider Division of Southwest Spectra, LLC, call or email for technical assistance from one of our experts before driving on the traction elements, so if the issue cannot be resolved, the product can be returned to stock in new condition. You can go ahead and install the hub system and take a look at the system fit, but do not drive on the traction devices so they remain in new condition. Your items must reach us within 30 days from the date we shipped them to you. Items received after 30 days will not be accepted for return. If you ultimately need to return the Spike-Spider package after consulting with us, return all hardware, instructions, traction elements, etc to:
Spikes-Spider Division
Southwest Spectra, LLC
4139 Coe Drive, NE
Albuquerque, NM 87110
There are a number of retailers of Spikes-Spiders in the US and we cannot accept purchases you have made from others, who do not have a similar return policy. With us, you are only out the cost of the shipping both ways and we will process a credit card credit or issue a refund check for the full purchase price of the product itself, with no restocking fee if the product is in new condition. All merchandise must be properly packaged. Whenever possible merchandise should be packaged the same way or re-boxed and with the same materials as it was received. Returns are not accepted via "cash on delivery"; freight charges are to be prepaid by the sender.
