Five Star Service After the Sale
E-mail & Phone Technical Assistance
We pride ourselves on having some of the world's leading experts in-house who are knowledgeable on the Spikes-Spider products. We are committed to a superior level of customer service, that ensures that you receive the product that enhances performances, safety and gives you peace of mind that you can travel when road conditions are much less than ideal.
We are dedicated to making your installation of your Spikes-Spider package a success. Spikes-Spiders are all we sell. If at any time you have a question about the installation or operating of your Spikes-Spiders, you can e-mail us anytime or call us 8 am to 10 pm Mountain Time. When you sell your vehicle and want to see if you can adapt your old Spikes-Spider package to the new vehicle, we can assist with advice and parts. If you are unable to use the old Spikes-Spider package on your current vehicle, we can assist the buyer of the used package to adapt it to another vehicle.
Thirteen Years Expert Experience
Who Are We?
The Spikes-Spider Division of Southwest Spectra, LLC opened its online doors in July 1993 to market Spikes-Spider products and service Spikes-Spider customers. As the outstanding retailer of Spikes-Spiders in the United States, we are dedicated to providing the best customer service with timely delivery of all products sold on our Web site. We only sell Spikes-Spiders and we also ship worldwide.
Mission Statement
We are dedicated to providing the highest level of customer service possible. Our mission is to provide our customers with the most hassle free shopping experience, allowing you to make the most informed buying decisions along with a guarantee that you will be satisfied with any purchase that you make from us.
Two Year Limited Warranty
We stand behind the Spikes-Spider packages and parts with a two year limited warranty. Having been successful in our business of selling the Spikes-Spider products for 13 years now and we are here to stay, so you can purchase the products from us with confidence that we will be here to service what we sell.
See Limited Warranty for details.
All Parts Always Available
After the warranty period, if you need replacement parts, we have them available on our Web site and immediate shipment. All parts can easily be field replaced by you, so after you have made the investment in the Spikes-Spider package, you can protect that investment.
When you sell your vehicle and want to see if you can adapt your old Spikes-Spider package to the new vehicle, we can assist with advice and parts. If you are unable to use the old Spikes-Spider package on your current vehicle, we can assist the buyer of the used package to adapt it to another vehicle. See Parts for a full listing of parts.
Strong Privacy Policy
Here at Southwest Spectra, LLC, we consider it a high priority to earn and keep our customers' trust and confidence. Our strict policy is that we do not under any circumstances, sell, give or divulge any customer information to other individuals, companies or other organizations of any type, period. Our secure site for customers to purchase Spikes-Spider packages and parts is provided by Verisign, the leading secure site. When you use the secure site for purchases, Verisign processes your personal credit card information, but we as a merchant do not receive that information. All we receive is the information necessary to fulfill the order. See Privacy Policy for more information.
